““Last year, complaints about airlines increased 22%. There were probably more complaints, but the airlines lost them.” ”
First International GA Terminal Opens in India
Mumbai's airport is the first in India to start international operations from a dedicated general aviation (GA) terminal, which until April 2011 catered only to private domestic charters. Mumbai handled 13,290 nonscheduled flights in the fiscal year ending March 31, an increase of 61 percent from five years ago. Sanjay Reddy, managing director of Mumbai International Airport Limited, said GA traffic at the airport is expected to
grow 10 percent annually over the next five years. Mumbai's GA terminal houses two private lounges, two conference halls, two crew rest rooms and a cafe bar, as well as immigration counters and security holds. Apart from the concierge service, passengers are also provided personal travel assistance to the aircraft.