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Dassault Ranks No. 1 In Product Support

In a tight race, Dassault jumped ahead by a slim margin of 0.1 to score this year’s highest Combined Overall Average of Newer and Older Aircraft of 8.4 in the latest annual Product Support Survey conducted by BJT sister publication Aviation International News. Survey respondents included business jet operators, pilots, and maintainers.

The 8.4 Overall Average rating for Dassault vaults the company to first place in 2019, up from last year’s second place, moving Gulfstream’s midsize-cabin jets to second place with an 8.3 overall average. Embraer and Gulfstream’s large-cabin jets share third place with an 8.2, leaving a tight margin between the top-place finishers this year.

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For this year’s survey, 720 respondents rated 2,220 aircraft, broken down into 151 models. The minimum number of respondents required to include an aircraft in the results is 20.