Cabin Comforts

Business Jet Traveler » April 2010
Thursday, April 1, 2010 - 5:00am

When the Boeing Business Jet made its debut in 1997, the manufacturer suggested that customers would put about $5 million to $7 million into the interior. Instead, the company discovered that owners were investing as much as $17 million to get everything they wanted, even if that meant adding weight and reducing the airplane's range. It seems nobody wanted to plunk down $51 million or so for a private jet and then settle for a passenger compartment with coach-class amenities.

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“I have an obligation to get you to your destination. You have an obligation to pay. What else is there? We don't need 24 pages of legalese.”

-VistaJet founder and chairman Thomas Flohr, on the company's unusually brief, easy-to-understand contracts