““Last year, complaints about airlines increased 22%. There were probably more complaints, but the airlines lost them.” ”
Eight Charter Operators Earn High Marks
Jets.com-an online charter broker that allows customers to bid on flights-has bestowed its latest Circle of Excellence awards on eight charter operators, based solely on surveys its customers complete after each flight. Survey criteria included condition and cleanliness of the aircraft, amenities, crew performance, luggage handling and flight readiness.
While customers ranked 167 charter operators, only eight achieved a perfect score across the board after at least five rated trips taken between August and December 2006.
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