Gulfstream Tops in Product Support Survey

Business Jet Traveler » October 2007
Monday, October 1, 2007 - 5:00am

For the fifth year in a row, Gulfstream received highest honors in the product-support survey of BJT sister publication Aviation International News. The Savannah, Ga.-based company took the top spot among manufacturers of newer business jets (less than 10 years old), achieving the highest response ratings in six of nine categories, while its support of earlier models swept the older business jet group with the highest ratings in all nine categories. Pilatus topped the newer-turboprop group by the slimmest of margins, while the venerable King Air fleet took first place among older turboprops. Finally, Bell Helicopter retained the lead in rotorcraft support. Some 1,450 readers completed the survey. Full results are posted on
www.AINonline.com in the "Resource Center."

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“When you get into the larger aircraft it becomes like a hotel, with dozens of staff supporting the plane based in a galley area down below. You have very comprehensive cooking facilities, and on larger aircraft we have looked at theatres, with spiral staircases and a Steinway grand piano. The limitations for what you can put inside a plane are pretty much the limits of physics, and even money cannot always overcome that. Even so, people are still always trying to push [the limits]. ”

-Howard Guy of Design Q, a UK-based consultancy