Gulfstream's Support Organization Gets New Name

Gulfstream is rebranding its Product Support organization to Customer Support, a move that the Savannah, Georgia manufacturer says better emphasizes its focus on the customer. 

The organization encompasses more than 4,700 people, 30 factory-owned and -authorized maintenance facilities worldwide, and a spare-parts inventory valued at more than $1.6 billion. 

Customer support has long been an emphasis at Gulfstream, so much so that Gulfstream's current president, Mark Burns, and his predecessor, Larry Flynn, both stepped into those roles after leading the formerly named Product Support organization.

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Gulfstream notes its continual expansion in this arena with new products, pointing to the recently introduced Aircraft Ownership Service maintenance and operations program. This program is tailored to customers' requirements, and could include support, operations, and maintenance.