Product Support Survey 2020, Part 1: Aircraft

For the second year in a row, Dassault Aviation held the top spot in BJT sister publication AIN's annual Product Support Survey. The French airframer recorded this year’s highest combined overall average score among newer and older aircraft of 8.3, based on results of AIN’s survey of business jet operators, pilots, and maintainers.

Dassault’s 8.3 overall average rating is slightly lower than last year’s 8.4, but still high enough to top Gulfstream Aerospace, which came in second for a second consecutive year based on its large-cabin jet combined overall average score of 8.2. That leaves Embraer in a tie for third place alongside Gulfstream’s mid-cabin offerings, each with a score of 8.1.

For this year’s survey, there were 687 respondents who rated 2,063 aircraft broken down into 141 models. The minimum number of ratings required to include a manufacturer’s aircraft in the final results is 20.

Product Support Survey 2020, Part 1: Aircraft (762K)