Signature Rolls Out New Website and App

At this month's Schedulers and Dispatchers Conference, Signature Flight Support announced that it has launched a revamped online portal and a new web application, aimed at streamlining customer contact. The website is a rebuild, starting from scratch, according to Patrick Sniffen, the BBA Aviation subsidiary’s vice president of marketing.

It features an interactive map showing all of the service provider’s more than 200 locations worldwide, as well as all of its programs and services, and enables users to book discounted hotels through the company’s proprietary reservation tool. The ability to book National car rentals through the site will be added in the coming weeks. The user-friendly site also allows for customers to get to anything they need within three clicks and is highly responsive for all portable devices.

“Really the design is…simple for our customers to use and puts all the information they need at their fingertips to make an FBO buying decision,” Sniffen told BJT.

It also provides a single-point sign-in for customers to manage their TailWins and Signature Status loyalty program accounts. That will give operators the ability to manage their fleets more effectively, view invoices by tail number through the system, and update the types of aircraft they have and who is associated with them. The new web portal also features an extensive staff recruitment emphasis, detailing available positions with video clips showing the responsibilities as performed by Signature employees and making it easy to apply for those vacancies.

Those same principles of streamlining and simplicity apply to Signature’s newly launched app, which enables members to manage their loyalty accounts, as well as access the service provider’s entire network. One new benefit to the app refurbishment allows customers to redeem awards immediately after earning points.