Pentastar Aviation
Pentastar Aviation, one of several service providers at Michigan's Oakland County International Airport, improved its score from last year and achieved the top overall rating in this year's AIN FBO Survey. It shares that honor with American Aero FTW, last year's repeating high scorer. (Photo: Pentastar Aviation)
Flying

Two FBOs Share Top Honors in 2021 Survey

Customers scored them in five categories: line service, passenger amenities, pilot amenities, facilities, and customer service representatives.

Curt Epstein
|
April 2021

American Aero FTW at Fort Worth Meacham International Airport repeated its first-place finish in BJT sister publication AIN's annual FBO Survey covering facilities in the Americas (North, Central, and South America, and the Caribbean). The Dallas-area FBO shared the top spot with Pentastar Aviation at Detroit-area Oakland County International Airport, which American Aero narrowly edged out last year. Both locations this year earned a score of 4.76 out of a possible 5. AIN released complete results of the survey on April 1. 

Also finishing in the top 5 percent were Sheltair Tampa; Henriksen Jet Center (Austin Executive Airport in Texas); Jet Aviation West Palm Beach; Wilson Air Center (Memphis International Airport); Base Operations (Page Field, Fort Myers, Florida); Henriksen Jet Center (Houston Executive Airport); Global Select (Houston Sugar Land Regional Airport); Western Aircraft (Boise Air Terminal/Gowen Field, Idaho); Banyan Air Service (Fort Lauderdale Executive Airport); Heritage Aviation (Burlington International Airport, Vermont); Sheltair Fort Lauderdale; and Stuart Jet Center at Florida’s Witham Field.

Customers scored the FBOs in five categories: line service, passenger amenities, pilot amenities, facilities, and customer service representatives. Survey results from the rest of the world will be announced on May 1.

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